Thank you for choosing to shop at Mario Bemer. We pride ourselves on offering high quality shoes and excellent customer service. However, we understand that sometimes you may need to return a product. Below, you will find our return policy to ensure a positive shopping experience:

Product returns
Customers may return any item purchased on Mario Bemer within 14 days of receiving the product. This 14-day return policy ensures that you have enough time to evaluate the product and decide if it meets your needs.

Product in original condition
The returned item must be in the same condition in which it was received, with all original tags and packaging intact. Products that show signs of wear or have been damaged will not be accepted. Please check the item carefully before returning it.

Return authorisation
Before returning the product, customers must obtain a return authorisation by contacting our customer service department by email or phone. A return authorisation number will then be provided. This allows us to track and process returns efficiently and ensure that you receive the correct refund.

Shipping costs
Shipping costs for product returns are the responsibility of the customer, unless the returned product is faulty or does not match the description on the website. Otherwise, Mario Bemer will cover the shipping costs. Please keep the shipping receipt as proof of shipping.

Once the returned product has been received and verified, a refund will be processed. The refund will be made to the same payment method used for the original purchase. Please note that the refund may take up to 10 business days to appear on your credit card or bank account.

Customised products
Customised products cannot be returned or refunded unless they are faulty or do not match the description on the website. This is because customised products have been created especially for you and cannot be resold to third parties.

Damaged products
If the product received is damaged, customers should contact Mario Bemer customer service within 48 hours of receiving the product to request a return. It is important to contact us promptly so that we can resolve the problem as soon as possible.

We are committed to providing high quality products and excellent customer service. Please do not hesitate to contact us if you have any questions.